Terms & Conditions & Refund/Return Policy

Last Updated: 07-12-2025

Welcome to Chinfinity.
By accessing or making a purchase from https://chinfinitybd.com, you agree to the following Terms & Conditions and Refund/Return Policy. Please read them carefully before using our services.


1. General Terms

  • Chinfinity (“we”, “us”, “our”) operates the website https://chinfinitybd.com.

  • By using our site, you accept these terms and agree to follow all laws applicable in Bangladesh.

  • We reserve the right to update or change any part of this page at any time without prior notice.


2. Products & Descriptions

  • We aim to provide accurate product information, but minor variations in color, size, or design may occur depending on manufacturer changes or display settings.

  • All product images are for representation purposes only.

  • Prices and availability may change without notice.


3. Orders & Payments

  • By placing an order, you agree that all details you provide are accurate and complete.

  • We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

  • Payments are processed securely through trusted gateways.

  • We do not store your full payment details.


4. Shipping & Delivery

  • Delivery time varies depending on location, courier, and product availability.

  • Delays may occur due to external factors, courier issues, or natural events.

  • You are responsible for providing correct shipping details.

  • If the courier cannot reach you after multiple attempts, the order may be cancelled.


5. Customer Responsibilities

By using our website, you agree:

  • Not to misuse our services or violate laws.

  • Not to attempt unauthorized access to our data or systems.

  • Not to perform fraudulent orders or chargebacks.


6. Refund & Return Policy

We want you to be satisfied with your purchase. Please review our refund and return rules below:


6.1 Eligibility for Return

You may request a return under the following conditions:

  • You received a damaged, defective, or wrong item.

  • The product must be returned within 3 days of receiving it.

  • The product must be unused and in its original packaging.

For hygiene or safety reasons, certain items may not be eligible for return (e.g., personal care items, liquids, consumables).


6.2 Non-Returnable Items

You are not eligible for return or refund if:

  • The product was used, damaged, or altered after delivery.

  • You changed your mind after receiving the product.

  • You ordered the wrong size, color, or variant.

  • The product falls under the non-returnable category (e.g., electronics accessories, consumables, special items).


6.3 Return Process

To request a return:

  1. Contact us at alaminalamin4931@gmail.com or 01671061855 within 3 days.

  2. Provide your order number and photos/videos of the issue.

  3. Our team will verify and confirm the return approval.

  4. You must send the product back using any courier service.

  5. Once verified, we will process your refund or replacement.

Return shipping charges may be your responsibility unless the product was defective or wrongly delivered.


6.4 Refund Policy

Refunds are processed only when:

  • The returned product is approved after inspection.

  • The item is unavailable for replacement.

Refund Method:

  • Original payment method (if applicable).

  • Mobile banking or bank transfer (if applicable).

Refund processing time is typically 3–7 working days after return verification.


7. Order Cancellation

You may cancel your order before it is shipped.
Once shipped, cancellation is not possible.

We may cancel your order if:

  • The product becomes unavailable

  • The payment was incomplete

  • Fraudulent activity is suspected


8. Limitation of Liability

Chinfinity is not responsible for:

  • Delayed deliveries due to courier or external issues

  • Losses caused by unauthorized access to your account

  • Damages caused by misuse or mishandling of products


9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their content or policies.


10. Contact Information

For any questions regarding Terms, Refunds, or Returns:

Chinfinity
🌐 Website: https://chinfinitybd.com
📧 Email: alaminalamin4931@gmail.com
📞 Phone: 01671061855